Chief Executive Officer - Slough BID
Salary: £40,000 – £50,000 p/a, dependent on experience
Benefits: 25 days annual paid leave (excluding bank holidays), pension contribution and travel allowance.
Hours: 37 hours per week, this will include some early morning, evening and weekend work, it is expected that you will manage your own time around the business needs.
Position: This is a fixed term position to 31st April 2025, with the opportunity to extend for a further five years following a successful renewal ballot.
Accountable to: The BID Board of Directors
Reporting to: Chairman of the BID Board of Directors
Apply: Please send cover letter and CV to email@example.com by 5pm, Friday 1st November
Role Summary: The BID is seeking an inspirational and innovative leader to establish it in the first five years of operation. The Chief Executive Officer will combine strategic leadership with great team building and management skills. This is a unique opportunity for a successful leader to make a real impact in a high-profile role that will fundamentally influence the future of Slough.
A Business Improvement District (BID) is an independent, business-owned, funded and led company, which seeks to improve Slough town centre as a location for commercial activity. The businesses in the area pay an annual mandatory ‘levy’, which is spent delivering a business plan created and driven by its levy payers. Every five years the business plan is reviewed, and if more is to be achieved, a new business plan is voted upon by its levy payers.
Background: Slough BID is being established following a successful ballot held in June 2019. The ballot had 80% of businesses by rateable value voting in favour of the renewal.
The BID will collect an annual levy based on 1.25% of the rateable value of each of the hereditaments in the BID area (see map). This generates circa £400,000. The BID is expected to generate a further 20% of additional income as a minimum.
The BID team consists of CEO and a small support team.
Slough BID has five main themes, with the main theme being around enhancing security around the town. The full business plan can be viewed Here.
- Main Purpose
1.1. The Chief Executive Officer works in partnership with the Directors and Board members and is responsible for setting the strategic vision of the BID to ensure its success and act as a principle point of contact for the management and promotion of the BID area.
1.2. Together with the Directors and Board members, the Chief Executive officer is to ensure the BID delivery programme is relevant and meaningful to the BID levy payers, and that it delivers tangible value that result in successful continuation of the BID through its next ballot and beyond.
1.3. The Directors delegate day to day management of the BID to the Chief Executive Officer who has authority to carry out these responsibilities in accordance with the direction, processes, structures and policies adopted by the Directors.
- Leadership and Strategy
2.1. Lead the BID by providing strategic direction to the organisation and build a high profile across all sectors of the stakeholder community and communications media.
2.2. Whilst retaining leadership responsibility, delegate project delivery to the BID team to work collaboratively with BID Board Directors and key Stakeholders.
2.3. Build a trusted and respected profile as the Chief Executive Officer, developing relationships and engaging with key stakeholders to represent the interests of the BID and its levy payers in various decision-making structures for Slough.
2.4. Work to understand and contribute to the partnership landscape that helps the BID position itself both strategically and operationally with other place management organisations and models.
2.5. Spearhead innovation for Slough to constantly increase its value to all.
2.6. Work with the BID Chairman to develop the Board, its Directors and employees, building on current skills and knowledge, to generate positive and effective teamwork throughout the BID organisation, which underpin the BID’s vision and values.
2.7. Represent the BID at external stakeholder events to build a positive profile for the BID and assist in delivery of BID objectives.
2.8. Work with the Board to develop and lead the approach to deliver its next successful ballot campaign.
3.1. Working with the Chair of the Board to ensure that the Directors and Board has a strong focus on long-term strategic issues that will ensure that the BID meets the needs of its levy payers
3.2. Support BID Board director engagement in governance and ensure that directors’ skills and abilities are effectively used to the benefit of the BID.
3.3. Take a pro-active role in identifying potential new Board directors and Board members so there is an available supply of competent professionals to replace Board directors and Board members who step down.
3.4. Be responsible for effective and transparent governance and Company administration meeting appropriate legal standards and company law.
3.5. Be responsible for managing risks, reporting to the Directors on a regular basis any issues that place the business at financial or operational risk. Develop and report on appropriate mitigation plans in relation to these risks.
3.6. Ensure the preparation and regular review of all necessary policies and procedures for Director approval. Ensure the effective delivery of all related processes including finance, legal, employment, human resources, procurement, health and safety and equal opportunities, contract and project management.
3.7. Work with the levy collector to ensure non-payment of BID levy is followed up and dealt with to ensure bad debt provision is minimised.
- Planning, Human Resources and Finance
4.1. Ensure that the BID has appropriate levels of financial oversight and control, including producing an annual budget, as well as effective day-to-day financial management, reporting monthly to the Directors.
4.2. Be responsible for the leverage of additional resources including funding in support of and to add value to the BIDs projects and services.
4.3. Ensure the BID has access to place information and intelligence needed to underpin good evidence-based decision-making.
4.4. Undertake environmental scanning to ensure the BID can adapt and respond to challenges and opportunities accordingly.
4.5. Develop a positive and enthusiastic workplace culture for BID staff, including appropriate staff development, performance management, and regular staff appraisals.
4.6. Take responsibility for your own personal and professional development, in consultation with the Chair of the Board.
- Project Delivery, Contract Management and Performance Measurement
5.1. Lead and manage the development and delivery of the Business Plan including the measurement and reporting of key performance indicators.
5.2. Collate the BID’s annual performance to provide content for an annual review document, which is circulated with the annual levy bills.
5.3. Regularly review the Service Level Agreement and Operating Agreements in Slough.
5.4. Oversee the Baseline Statements provided by local authorities and partner agencies.
5.5. Oversee and regularly review contracts and agreements with suppliers for services provided to the BID to ensure continued value for money for levy payers. Embark on a tender process for large contracts, as and when necessary.
- Stakeholder Management and Communication
6.1. Develop and manage effective relationships with key stakeholders at strategic and operational levels including levy payers, private sector partners, Slough Borough Council, third party service providers, the press, media and other relevant, interested groups to ensure the progress of the BID’s aims and activities.
6.2. Develop a wide group of networking contacts and represent the BID on relevant groups.
6.3. Ensure that BID levy payers understand and identify with the BID’s aims and objectives.
6.4. Deal with all media and press enquiries and proactively seek appropriate media coverage.
6.5. Ensure regular visits and monitoring of key districts within the BID area.
6.6. Ensure effective and regular communication with relevant parties and maintain a website to keep businesses up to date and conversant with the BID’s activities.
- Ballot Campaign
7.1. Working with the Board and Team to develop a set of data that demonstrates to BID levy payers the value that the BID has delivered for them as businesses. Ensure that levy payers have the opportunity to receive, understand and if needed discuss this data.
7.2. At the appropriate time, lead a consultation process with BID businesses that will enable the development of new and innovative ideas that can form the basis of the BIDs next business plan.
7.3. Plan for the ballot campaign including developing the BID proposal, consultation, business engagement and the balloting process, working with any relevant parties as appropriate.
8.1. Undertake any other task(s) commensurate with this role as agreed with the Chair
- Essential – Educated to degree level or equivalent in business, management, economics or politics.
- Essential – Commitment to professional standards and personal development of place management through membership of a professional body.
- Desirable – Relevant post-graduate qualification (i.e. MSC in Place Management).
Experience and Knowledge
- Strategic leadership and management of an organisation, business or partnership for more than 5 years.
- Significant experience of working with businesses across sectors in a city or town centre environment.
- Experience of working to a board of directors.
- A proven track record of developing and delivering business plans and projects.
- Experience in procurement and contract/operations management.
- Experience of dealing with the media and press.
- Experience leading and managing a small team, including recruitment and HR practices.
- Experience of bringing together partners and of working in a multi-stakeholder environment.
- Experience in financial and budget management, including budget setting, accounts and monthly reporting to a Board or similar body.
- Knowledge of the issues facing town centres, BIDs, and the local economy.
- Knowledge of nurturing a membership organisation.
- Working knowledge of local government politics and processes.
Skills and Abilities
- Excellent communication, presentation, influencing, negotiating and networking skills, including the ability to build consensus, manage stakeholders and develop partnerships.
- Strong commercial, financial and fundraising skills.
- IT literate and aware of new ways of working.
- Resilient and able to solve problems creatively and work under pressure.
- Flexible, innovative and able to respond positively to changing circumstances.
- Self-motivated with a can-do attitude.
- Tactful and diplomatic.
- Adaptability – the role requires balancing of multiple tasks, prioritisation and a flexible and timely response to changing situations.
- Collaborative approach – working cooperatively with others to set goals, resolve problems, and make decisions that enhance the effectiveness of the business.
- Credibility – influential and commands respect as an authoritative figure.
- Nurturing – provide mentoring, support to the team and actively encourage their personal and professional development.
- Trust – the role requires building a profile as a trusted, respected and authoritative individual that acts in the best interest of the organisation and its levy payers.
APPLICATIONS NOW CLOSED - The Big Heart of Merthyr Tydfil Business Improvement District
Job title: The Big Heart of Merthyr Tydfil BID Manager
Responsible to: The Big Heart of Merthyr Tydfil Board of Directors
Reporting to: Chair of the BID Board
Duration: Fixed term until 30 September 2022, with the opportunity to extend following a successful 2nd renewal ballot. Probationary period of 6 months.
Hours of work: 37 hours per week. Regular evening and weekend working required.
Salary: c £32,000 per annum depending on experience
Benefits: 25 days holiday, pension contribution
Location: Merthyr Tydfil town centre
The Big Heart of Merthyr Tydfil is seeking an exceptional leader to drive the BID forward through its 2nd term to a successful renewal ballot in 2022. The successful candidate will combine strategic vision and leadership with excellent project management and communication skills.
The role will focus on both leading and managing the BID and on ensuring the implementation of the BID Business Plan 2017-2022. The BID delivers projects across four main themes: Promoting, Engaging, Welcoming and Transforming. The current operating budget is c£150k per annum and the BID area includes some 285 hereditaments.
The post holder will be expected to engage with, develop and maintain excellent relationships with levy payers and non- levy payers, public and third sector organisations in the town centre.
The BID is two years into its 2nd term after a successful renewal ballot in July 2017 with a 73% yes vote.
This is an exciting time for Merthyr Tydfil town centre with the under construction new bus station the final part of its current Town Centre Regeneration Masterplan. An ambitious new masterplan is being developed to take the town centre forward and the BID will play a significant part in this.
To apply for this post, please email your CV and a covering letter to firstname.lastname@example.org by the deadline for applications which is 5pm on Monday 14 October 2019.
Interviews will take place on Thursday 24 October 2019 and all applicants should be available on this date.
If you have queries about this post, please phone Antonia Pompa on 07754 652755 for an informal discussion.
Further information about the BID is available on welovemerthyr.co.uk
- To set the strategic vision of the BID within the wider town centre context working with the Board of Directors as well as businesses and key town centre stakeholders, agencies and service providers.
- To provide day-to-day leadership and management of the BID, ensuring the implementation of the BID Business Plan and the delivery of BID projects.
- To ensure services and projects meet the changing needs of levy payers, placing the BID in a strong position for a successful renewal ballot and 3rd
- To act as a champion for The Big Heart of Merthyr Tydfil company and the BID members.
- To liaise and co-ordinate with stakeholders in order to provide coherent strategic direction for the development of the BID within the town centre, addressing current and future priorities.
- To identify and bring forward new opportunities which may support the town centre and its business community.
- To develop excellent relationships with key stakeholders and partnerships, and represent the interests of the BID and levy payers in key strategic and operational forums.
- To provide day-to-day leadership and management of the BID, undertaking the following key activities:
- To organise and service the BID Board, ensuring it complies with its Articles of Association and that its membership is representative of The Big Heart of Merthyr Tydfil BID.
- To develop and implement the projects set out in The Big Heart of Merthyr Tydfil Business Plan in line with the requirements of the BID Board.
- To update continuously the BID Business Plan in the light of new developments and opportunities, developing and delivering additional new projects as appropriate.
- To manage the BID budget of approximately £150k ensuring best value, report on a regular basis to the BID Board and assist with the preparation of company accounts.
- To liaise with the Non Domestic Rates Team ensuring efficient collection of the BID levy.
- To ensure regular communication with BID levy payers to keep them informed about BID projects and other town centre developments.
- To ensure effective delivery of the We Love Merthyr campaign via website, social media, app and other appropriate platforms.
- To organise and oversee BID events and promotions, where appropriate in partnership with other public and private sector organisations.
- To investigate and develop additional funding opportunities to enhance the BID’s financial viability and ability to deliver new projects and services.
- To act as the main point of contact for The Big Heart of Merthyr Tydfil BID and maintain effective working relationships with all levy payers, key stakeholders and partners.
- To manage BID contracts, commitments, service level, operational and baseline agreements.
- To manage BID employees if applicable and the work of contractors working on behalf of the BID.
- To monitor BID outputs and report key performance indicators to the BID Board quarterly.
- To manage the BID renewal ballot process in 2022.
- To undertake any other duties commensurate with this role as directed by the Chair of the BID.
This job description reflects the core activities of the role, although there will be changes in the emphasis of duties as required from time to time. There is a requirement for the post holder to recognise this and adopt a flexible approach to work and carry out any ad hoc assignments as may reasonably fall within the scope of the job.
Education to A level or equivalent essential; education to degree level desirable.
Knowledge and experience
- Minimum 3 years of experience in one or more related fields such as BID management, town centre management, retail, business management, project management, marketing and events.
- Knowledge and understanding of the wider issues affecting town centres, retail and other business sectors.
- A proven track record of successful project management and delivery.
- Experience in financial and budgetary management.
- Experience of developing and delivering marketing strategies and campaigns combined with demonstrable experience of effective social media use.
- A demonstrable record of successful event management.
- Experience of working in partnership across a range of agencies and stakeholders, both public and private sector.
- Experience of working at a senior level and influencing decision-makers.
- Knowledge of Health & Safety legislation.
- Experience of putting together successful funding applications.
- Excellent communication, influencing, negotiating and networking skills.
- Strong leadership skills and an ability to build relationships and consensus with stakeholders and partners.
- Ability to work with professionalism and integrity at all times.
- Ability to establish priorities and plan ahead effectively.
- Ability to multi-task and organise varied workloads setting own work plans and timescales to achieve results.
- Ability to work with a minimum supervision.
- Ability to work under pressure and meet tight deadlines.
- Ability to balance short term and longer term needs to achieve both strategic and operational objectives.
- Ability to problem solve effectively.
- Ability to work flexibly responding to the needs of multiple complex projects.
- Excellent written communication skills across a range of areas e.g. press release writing, report and business plan compilation, social media use.
- Competence in the use of a range of business IT applications.
- Persistent and resilient in dealing with and overcoming obstacles.
- Able to understand political sensitivities and motivations.