The many joys of being a Project Manager within Wolverhampton BID
Since joining Wolverhampton BID in April in the role of Projects Manager it’s opened my eyes to the diverse skills and multi-tasking requirements of the role, working in a busy BID office. Drawing on my extensive retail and customer service background it has enabled me to redirect the focus & role of the BID Ambassador Team, from its original street warden patrols and general public engagement role to an integral support role for both City centre visitors to Wolverhampton and the BID businesses within the city.
The refocused approach was brought about by the recruitment of 3 new members of the team Jo, Sally and Heidi, who joined the original members Wendy and Mick. There was real emphasis that the new members needed to compliment and strengthen the existing team, whilst having strong customer service focus in their skill sets. The new team members brought with them a wealth of retail and customer service experience, an ability to see in great depth the city centre from the business’s perspective. Luckily for the businesses, visitors and shoppers of Wolverhampton the new approach and team has paid dividends, as the drive and enthusiasm they express towards the goals of Wolverhampton BID and the thriving city centre is infectious.
The Ambassador Team is so much more than just a meet and greet service, they are the friendly face of the city centre, the walking talking visitor information service, the travel information team, first aid support, the business engagement team and 2 members of team have also successfully achieved SIA CCTV operator status, , thus ensuring that they can strengthen the support offered to the levy payers, they can monitor, assist and direct resources to deal with negative behaviour within the city centre – they really are the eyes and ears of the city, and no 2 days are ever the same.
As re-ballot in 2020 is fast approaching we would hope that the hard work of both the Ambassadors and the Wolverhampton BID team to meet the wants, needs and expectations of the business community have been understood, met or exceeded, and that the re vote for a second term supports the future of Wolverhampton city centre and its businesses to grow, be prosperous and support the continued growth and regeneration of this great city.
Shaun Boyce, Projects Manager